We're here to help you!
At Navy & Stone, we value personal connections, and we’re always happy to hear from you! Whether you’re inquiring about a custom embroidery request, need assistance with your order, or are looking for more details about our latest collection, we’re here to assist.
We aim to respond within 24-48 hours, but please allow a little extra time during collection launches.
We’d Love to Hear From You!
Frequently Asked Questions.
How do I personalize my order?
We offer custom embroidery on select pieces to make each item uniquely yours. Simply choose your garment, select the personalization option, and enter the name or word you’d like embroidered. Each piece is carefully stitched in-house, adding a beautiful, meaningful touch to your little one’s clothing.
What is your shipping and processing time?
All orders are processed within 3-5 business days, with personalized items taking slightly longer due to the care and craftsmanship involved. Once dispatched, standard shipping typically takes 2-7 business days, while express shipping options are available at checkout.
Do you accept returns or exchanges?
We want you to love your Navy & Stone pieces! We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please note that personalized and sale items are final sale.